PAC Ofsted inspection report 2010-2011
Ofsted’s role is to inspect, regulate and scrutinise services provided by all adoption support agencies (and many other social care and educational provisions). Outstanding is the highest possible rating granted by Ofsted. Therefore being rated as ‘outstanding’ is a measure of the high quality of the services offered by PAC.
Below we have taken some extracts from our most recent Ofsted inspection that took place in February 2011.
"PAC has continued to provide an excellent service that is appropriate, tailored and sensitive to the needs of all its users. The feedback received from users, as well as the professional documentation, demonstrate the excellent outcomes from the intervention, which are also confirmed by the commissioning authorities."
"They report on the quality of the service and the effectiveness with comments such as: ‘the professionals are outstanding’; ‘the advice was life saving’. Overall users strongly convey their satisfaction with the service and the high esteem they hold both for the agency as a whole and for their individual workers. For example, they said: ‘It is the place to get really professional help’; ‘the level of counselling is unparalleled; ‘they have an invaluable insight into the issues’."
"PAC has continued to deliver an excellent service to all users, which is professional and is based on their assessed needs. The highly specialised therapeutic service for adopted children and their families has resulted in some measurable changes in families, as discussed above in the report, in the section entitled: ‘User-Focused Services'."
"The service is delivered by very experienced and highly skilled counselling staff, led by competent management. The diversity of service provision allows for exchanges between staff members that increase awareness of the complexities involved in adoption placements. This, in turn, enhances staff’s expertise and sensitivity towards specific service users, as well as flexibility with regard to counselling various groups."
"The management of the agency is excellent and well contributes to the provision of an outstanding, innovative and professional service to children, adults and families. There is a five year strategic plan with a range of ambitious initiatives for development, thus demonstrating the trustees and senior management’s commitment to an agenda of continuous review and improvement, consistent with the changing needs of users and the findings from new research."
"There are well established and strong means to monitor all aspects of the agency’s work. The trustees have ultimate control, but the day to day management is delegated to the chief executive. The level of delegation to all staff is clear as are the lines of accountability, including in the absence of the chief executive and of the chair of the board. Policies and procedures clearly identify how all aspects of PAC’s work are controlled, including the performance criteria."
Click here to download the full version of PAC's Ofsted 2010-2011 inspection report